Refund policy
Return & Refund Policy – Wolff Mount
At Wolff Mount, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.
Return Period
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Conditions
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To initiate a return, please contact us at:
e-mail: info@wolffmount.com
Once your return request is approved, you will receive instructions on how to send your item back.
Return Address:
Wolff Mount
Baander 24
7811 HJ Emmen
Netherlands
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at info@wolffmount.com with your order number and photos of the issue. We will resolve the problem as quickly as possible.
Exchanges
The fastest way to exchange an item is to:
- Return the original item
- Place a new order once your return is approved
European Union – Right of Withdrawal
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Conditions:
- The item must be unused and in original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note that banks or credit card providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
e-mail info@wolffmount.com