Fraktpolicy
Wolff Mount dispatches orders from the Netherlands. Find the delivery costs and destination exceptions below.
Shipping charges
Orders below €100.
Orders of €100 or more, after discounts and excluding shipping. Oversize surcharges still apply.
Standard delivery at all order values. Oversize surcharges still apply.
Standard delivery at all order values. Remote-area exceptions and oversize surcharges may apply.
Additional handling for length and weight, on top of standard delivery. Applies to TVB-133 and TVB-136. Contact us before ordering for a confirmed shipping quote; automatic checkout delivery is currently unavailable for these models.
Where we deliver
Standard delivery is available to the Netherlands, Belgium, Germany, Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Spain, subject to the exceptions below.
We do not ship to the United Kingdom. Destinations without a shipping option in checkout are not available for standard online ordering. Contact us before ordering for any other destination.
Remote Nordic areas
Remote areas, islands and difficult-to-reach addresses in Nordic countries are excluded from standard delivery. Contact us with the full delivery address before ordering. We will check whether delivery is possible and calculate any additional charge first. Delivery is only arranged after you agree to the quoted total. Do not assume that a standard rate covers a remote address.
Large and heavy deliveries
The €50 large-cart surcharge is additional to standard shipping, including where standard Netherlands delivery is free. These consignments need extra handling because of their length or weight. Contact us before ordering if access is restricted or special unloading arrangements are needed.
Order processing and tracking
Delivery availability and the final charge are shown before payment. We normally process available orders within 1–2 business days, excluding weekends and public holidays. Dispatch and carrier transit are separate. Delivery estimates are not guaranteed arrival dates. After dispatch, we send shipping confirmation and available tracking details. Tracking may take up to 48 hours to show the first carrier update.
If delivery goes wrong
Contact info@wolffmount.com with your order number if tracking is unclear, the parcel is delayed or it arrives damaged. For visible damage, include clear photos of the packaging and item where possible. We will investigate and explain the next step.
For returns, see our return policy. Your applicable statutory rights remain unchanged.