Warranty & Product Support

If a Wolff Mount product has a problem, contact our support team with the model and purchase details. We will help identify the issue and the appropriate next step.

Information to include

• Order number and purchase date, or proof of purchase from your retailer.
• Exact Wolff Mount model and the device it supports.
• A description of the fault, when it started and how the product is installed.
• Clear photos of the product and issue, where safe to take them.

If you bought through another retailer, that seller remains your contact for statutory purchase rights. We can help with model information and any applicable manufacturer-warranty process.

If safe use is in doubt

Stop using a product where a defect could affect safe support. Do not continue loading, moving or modifying it while the issue is unresolved. Safely remove supported equipment with suitable assistance when necessary and contact us. Do not attempt a repair to a load-bearing part without appropriate instructions.

Legal rights and commercial warranty

Your legal rights for goods that do not conform to the purchase contract are separate from an additional commercial warranty. The EU minimum legal guarantee is two years; national law can provide additional protection. Commercial cover, duration and exclusions depend on the individual product and warranty terms and do not reduce statutory rights.

Assessment and remedy

We review the information and may ask for further details or arrange an inspection or return. The applicable remedy depends on the issue and your legal or warranty entitlement. For a valid defect claim, the necessary remedy must not impose costs on you. Contact us before arranging paid repairs or sending heavy goods.

Replacement parts and accessories

For missing or replacement parts, identify the exact model and required component. Photos and dimensions help avoid sending an unsuitable part. Availability and any charge for parts outside a covered claim will be confirmed before you decide to proceed.

Get support

Email info@wolffmount.com or contact Wolff Mount. For a change-of-mind return instead of a product fault, follow our return policy.