Help & Support

Find the next step for choosing a Wolff Mount product or getting help with an order.

Before ordering

Use our mounting selection guide to check the mounting position, VESA pattern, load and dimensions. If you already have a product in mind, send us its model code and your device details.

Delivery and costs

Netherlands: €6.95 below €100; free from €100. Belgium and Germany: €9.95. Other supported EU countries: €20. Large TV carts (TVB-133 and TVB-136) have an additional €50 charge for length and weight. Contact us before ordering: these carts require a separately confirmed shipping quote and cannot currently use automatic checkout shipping. We do not ship to the United Kingdom. Remote Nordic addresses require an address check before ordering. They may be excluded from standard delivery or incur an additional charge calculated and agreed in advance. Contact us with the full delivery address. Read the shipping policy for the destination list, processing and tracking.

Returns

Our store return window is 30 days. This includes the statutory consumer withdrawal right of at least 14 days. A product fault follows a separate process. Read the return and refund policy for instructions, costs and refund details.

Warranty or missing parts

Send the product code, order number, a description of the issue and photos where relevant. Our warranty support page explains how we assess the request.

Common questions

Is screen size enough to choose a TV mount?

No. VESA, weight, dimensions and the supporting wall or ceiling also need to match.

Is delivery to Belgium free?

No. The standard rate is €9.95. The €100 free-shipping threshold applies to the Netherlands.

Where is my tracking number?

It is sent with the shipping confirmation after dispatch. If it is missing, check your spam folder or contact us with the order number.

Can you help before I buy?

Yes. Send your device model and intended setup to info@wolffmount.com.

Contact the team

info@wolffmount.com · +31 591 635 801

Monday–Friday, 09:00–17:00, Netherlands local time, excluding public holidays. We aim to respond within one business day.