Widerrufsrecht

If a Wolff Mount order is not the right fit, contact us and we will guide you through the return. Faulty or incorrect goods are handled separately from a change-of-mind return.

Return window and your withdrawal right

Our store return rules provide a 30-day return window after receiving your item. For a consumer online purchase, the statutory right of withdrawal gives you at least 14 days after receiving the goods to notify us. The longer store return window does not reduce that statutory right.

Send a clear statement to info@wolffmount.com with your name, order number and the item concerned. You do not have to give a reason or wait for our approval to exercise your statutory withdrawal right.

Send the goods back within 14 days after notifying us. Contacting us first helps us match the parcel to the order and give you practical return instructions.

Preparing the item

You may inspect the item to establish its nature, characteristics and function. Handle it carefully and include its supplied parts and accessories. Please use the original packaging where possible, or equivalent protective packaging.

Opening packaging does not automatically remove your withdrawal right. We may account for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by law. Installation, alterations or damage can affect that assessment.

Return address

Wolff Mount (Ombits)
Baander 24
7811 HJ Emmen
Netherlands

Include the order number inside the parcel. Pack heavy or sharp components securely and retain proof of dispatch. Contact us for handling instructions if the item cannot safely be returned as a normal parcel.

Return shipping costs

You pay the direct cost of sending back a change-of-mind return unless we have agreed otherwise. The amount depends on the carrier, destination and parcel size; do not assume that your original delivery charge is the return cost.

For a faulty, damaged or incorrect item, contact us first. We arrange the appropriate remedy and necessary return handling without charging you for a valid defect claim.

Refunds

For withdrawal from the entire order, we refund the purchase payment and the original standard outbound delivery charge. Extra costs for a more expensive delivery option are not refunded. We refund within 14 days of your withdrawal notice, but may wait until we receive the goods or proof that you sent them back, whichever comes first.

Refunds use the original payment method unless we agree otherwise without additional cost to you. Your bank or payment provider may take extra time to display the credit. For a partial return, contact us about the refund applicable to the retained and returned items.

Faults, exchanges and business orders

A warranty or legal-conformity claim is not limited to the 14-day cooling-off period. Read our warranty support guide or contact us with the problem. For an exchange, we can help check an alternative model before you reorder.

The statutory consumer withdrawal right does not automatically apply to business purchases. Business return arrangements and any legally exempt goods require separate consideration. Nothing in this policy removes mandatory consumer rights.

Optional withdrawal statement

To Wolff Mount (Ombits), Baander 24, 7811 HJ Emmen, Netherlands, info@wolffmount.com: “I notify you that I withdraw from my purchase of [goods], order [number], ordered on [date] and received on [date]. My name is [name], my address is [address], and the date of this notice is [date].” A signature is needed only when you send the notice on paper.